PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

June 2026

96.7% of patients rated our services either 'very good' or 'good' . Comments include:
 
"Excellent professional service."
 
"Excellent detailed consultation with Dr Jafri. She explains everything clearly and is very knowledgeable and thorough in her approach and ensuring excellent patient care. Reception staff very attentive and approachable."
 
"My appointment was on time.  Always good service at the surgery."
 
"Receptionists were A1, my appointment was for 10am , the doctor was waiting for me."
 
"Excellent physiotherapist—kind, attentive, and always listens. She genuinely cares about her patients and provides outstanding care. I couldn’t ask for better and highly recommend her."
 
"Registration was quick and efficient, new patient review booked in quickly."
 
"Dr Muhamed really listened, explained things and so polite."
 
"I had a smear test done and the Nurse was kind, caring and had a lot of empathy towards me which made my treatment so much better, thank you."
 
"Listened to and a treatment plan was put in place."
 
"Seeing Noelle was lovely as usual. Always friendly and helpful and answered all my questions."
 
"I was seen on time, very nice doctor explained every thing to me and no time wasted, very good."
 
"Excellent visit to Practice Nurse. Personal, professional and skilled service. Friendly and caring."
 
"I phoned at 8.00am and got an appointment for 10.20 that morning. After a thorough examination was sent for an Xray that morning and an appointment with the surgery Physiotherapist. Excellent service."
 
"Always friendly. Can talk about any problems."
 
"Amazing GP listened. Took time. Gentle."
 
"Very knowledgeable pharmacist, professional advice."
 
"Dr Kavitha Murali was extremely thorough and referred me straightaway to the hospital. My hospital appointment will be in 5 days’ time."
 
"Efficient. Felt my concerns were treated seriously."
 

Page last reviewed: 02 July 2026
Page created: 09 November 2023