PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

May 2026

97.65% of patients rated our services either 'very good' or 'good' . Comments include:
 
"Friendly professional approach, covered the necessities and gave me the opportunity to ask questions."
 
"The doctor was very nice, he explained everything to me and was very knowledgeable. "
 
"Easy check in and prompt appointment."
 
"Dr Tanna listens, and advises and deals with any concerns, she does not rush and is a very concerning doctor."
 
"Easy book in. I didn't wait long beyond my appointment time. I was confident that my doctor had considered my condition and treatment thoughly. "
 
"Appointment was on time, there was clear communications, it was concise and specific. The doctor was friendly and engaging."
 
"Staffs are all thoughtful, polite and there is a changed air in the surgery that feels so much more peaceful."
 
"Noelle was very informative and answered all my concerns."
 
"I find the staff at River Surgery polite, patient & ready to try and resolve any issue or concerns l might have."
 
"I rated the service very good because the physiotherapist was attentive, understanding and took the time to listen properly. I felt heard, respected, and very well looked after."
 
"Staff friendly and professional."
 
"Dr Muhamed was very courteous. I felt that he took my concerns with due consideration. An asset to the surgery!"
 
"The practitioner made me feel at ease and knowledgeable about my condition."
 
"Dr Rizvi listened to my concerns and advised accordingly. I’d also like to add the reception staff are always so helpful and friendly."
 
"Jolanda and receptionist were both so thoughtful patient and attentive. I didn’t feel like a number."
 
"Had a wonderful experience visiting my doctor’s surgery. The doctor was amazing, genuinely seemed to care, and made me feel listened to and included throughout the appointment. I really appreciated the kindness, professionalism, and support I received."
 
"Always easy to get an appointment, reception team very helpful and GP was very helpful."
 
"Seen on time, doctor was very nice and also very thorough."

Page last reviewed: 03 June 2026
Page created: 09 November 2023