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Noticeboard

NEW PATIENT REGISTRATIONS

Please note; due to staff demands, we will only be accepting New Patient Registrations from 8:30am to 11:30am, until further notice.

NEW PHONE SYSTEM

We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.

SHARPS BIN DISPOSAL

From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information

EVENING AND WEEKEND GP APPOINTMENTS

The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

PATIENT PARTICIPATION GROUP MEETING

Our next meeting is on Monday 15.06.2020 at 7.30pm at the surgery. All registered patients are welcome to attend.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:

 

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/physiotherapy-self-referral-form/

 

On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).

 

TEXT MESSAGES

Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 

PARKING RESTRICTIONS

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.

 

Welcome to The River Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Coronavirus (COVID-19) Information

ONLINE BOOKING - PLEASE NOTE THIS IS TEMPORARILY SUSPENDED

This is to mitigate any risk that potentially infected patients might book appointments online and attend the practice.

As the COVID-19 pandemic continues, we are taking steps to ensure the safety and wellbeing of all patients and staff at the practice.

We ask that if you have symptoms of a high temperature or a new, continuous cough, or you live with someone that is experiencing any of these symptoms that you self-isolate as per NHS Guidance (see the latest COVID-19 advice).

Appointments

We are now telephone triaging all appointments with our clinicians when you call to make an appointment. Telephone triage will be the appointment system we use from now on.

Please telephone the surgery from 8am each week day to book a telephone consultation with a clinician.

A clinician will assess your case over the telephone and advice will be given. You may also be offered a video (AccuRx) consultation.

AccuRx Video Link Patient Instructions

You will only be asked to attend the practice for a face to face assessment by the clinician if this is necessary.

Please DO NOT attend the surgery unless advised to do so by a clinician.

Please be assured that you are not 'wasting our time' and that it is important to seek advice if you have any health concerns.

Immunisation for children during COVID-19

Please continue to book in your children for their routine immunisations. As long as all members of the household are well and not displaying symptoms of Coronavirus or other infections, children should have routine childhood immunisations as normal.

We are taking appropriate measures to minimise the risk to staff and patients by reducing the number of people coming into the surgery, therefore only one parent/guardian is to accompany the child.

Cervical smears

We continue to carry out routine cervical smears.

Please telephone the surgery to book your appointment.

B12 injections

We continue to carry out Vitamin B12 injections.

Please telephone the surgery to book your appointment.


If you have any chronic conditions such as asthma / COPD or diabetes and have any concerns, please contact the surgery to arrange a telephone consultation with a clinician. 

Prescriptions

Repeat prescriptions can be requested online or posted through our secure letterbox at the staff entrance at the front of the building.

If you have a nominated pharmacy, your prescription will automatically be sent there.

If you do not have a nominated pharmacy please contact the surgery and we will arrange this for you.

We are still providing other routine appointments such as Mother and baby checks, childhood immunisations, vaccinations, dressings and smears. Please contact Reception for further information.

Sepsis Awareness Information

Please click on the leaflet below to find out how to spot Sepsis and serious illness in children.

Spotting Sepsis in Children

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Safeguarding Adults and Children

The River Surgery is committed to protecting children and vulnerable adults and we will make their welfare our highest priority. Where additional support is necessary this will include working with other agencies. If you have any concerns about a child or vulnerable adult please contact the surgery.

Access & Facilities

The surgery has access ramps and toilet facilities for patients who use a wheelchair. The surgery has a car park at the rear. Please note there are parking restrictions in the surrounding roads between 13:00 and 14:00.

A hearing loop is available in reception.

For visually impaired patients, if any assistance is required, please make the receptionist aware. Guide dogs are welcome at the surgery.

(Site updated 10/07/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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