Safeguarding Adults and Children

The River Surgery is committed to protecting children and vulnerable adults and we will make their welfare our highest priority. Where additional support is necessary this will include working with other agencies. If you have any concerns about a child or vulnerable adult please contact the surgery.

Useful safeguarding contacts:

NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
ICON: Babies cry: You can cope. http://iconcope.org/
SafeLives: Specific resources for domestic abuse and COVID. https://safelives.org.uk/news-views/domestic-abuse-and-covid-19

IRISi interventions: irisi.org/iris/find-your-local-iris-site/

REFUGE for women and children against domestic abuse https://www.nationaldahelpline.org.uk/ 

The freephone, 24-hour National Domestic Abuse Helpline 0808 2000 247

Essex Compass https://www.essexcompass.org.uk/

Essex Domestic Abuse Helpline: 0330 333 7 444

Helpline available from 8 am to 8 pm weekdays and 8 am to 1 pm weekends. Messages will be responded to within 24hrs.

Essex Police https://www.essex.police.uk/advice/advice-and-information/c19/coronavirus-covid-19/domestic-abuse/

If you have any reason to think someone is in immediate danger, or your life may be at risk, call 999.

If you’re deaf, hard of hearing or can't communicate verbally you can register with the emergencySMSservice. Text REGISTER to 999. 

If you’re experiencing domestic abuse or are concerned for someone who is, report it to us by calling 101.

If you’re deaf, hard of hearing or can't communicate verbally: use our textphone service on 18001 101.

Access & Facilities

The surgery has access ramps and toilet facilities for patients who use a wheelchair. The surgery has a car park at the rear. Please note there are parking restrictions in the surrounding roads between 13:00 and 14:00.

A hearing loop is available in reception.

For visually impaired patients, if any assistance is required, please make the receptionist aware. Guide dogs are welcome at the surgery.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website