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Noticeboard

EASTER BANK HOLIDAY OPENING TIMES

We will be operating normal working hours on Good Friday 10th April 2020 and Easter Monday 13th April 2020.

NEW OPENING TIMES

From April 1st 2020 our opening times will be 8am - 6.30pm Monday - Friday.

CORONAVIRUS (COVID-19) INFORMATION

APPOINTMENTS - ONLINE BOOKING - PLEASE NOTE THIS IS TEMPORARILY SUSPENDED

This is to mitigate any risk that potentially infected patients might book appointments online and attend the practice.

The NHS across Essex will be better prepared for outbreaks of new infectious diseases if the public follows Public Health England advice.

We have put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country has moved into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Prime Minister is to stay at home for 14 days if one member of the household is affected and if you have either:

  • a high temperature (37.8C or above) or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after seven days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
  • avoid touching your eyes, nose and mouth with unwashed hands, and
  • avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.

If you think you are a vulnerable patient and that you should have received a shielding letter or have received a letter and require further information or support, please visit:

www.gov.uk/coronavirus-extremely-vulnerable and follow the instructions.

NEW PHONE SYSTEM

We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.

SHARPS BIN DISPOSAL

From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information

EVENING AND WEEKEND GP APPOINTMENTS

The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

PATIENT PARTICIPATION GROUP MEETING

Our next meeting is on Monday 15.06.2020 at 7.30pm at the surgery. All registered patients are welcome to attend.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:

 

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/physiotherapy-self-referral-form/

 

On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).

 

TEXT MESSAGES

Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 

PARKING RESTRICTIONS

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.

 

Useful Numbers

OUT OF HOURS NHS 111

If you require urgent medical assistance which cannot wait until the surgery reopens please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.

WHIPPS CROSS HOSPITAL 020 8539 5522

PRINCESS ALEXANDRA HOSPITAL 01279 444455

SEXUAL HEALTH CLINIC 01279 694901 (Results Line) 01279 694903
(Princess Alexandra Hospital)

ST MARGARET’S HOSPITAL 01992 561666

WEST ESSEX CCG 01992 566140

WEST ESSEX CCG PALS (Patient Advice & Liaison Service) 01992 566122/3, Freephone 0800 7833396 or email weccg.comments@nhs.net 

NHS DENTISTS 0800 7833396

SOCIAL SERVICES 0845 603 7630

TO CANCEL EVENING & WEEKEND APPOINTMENTS AT THE HUB Please dial 111, option 3

Local Pharmacies

Your high street pharmacist can advise you on a range of medicines and remedies for everyday illnesses. Every pharmacy has details of late-opening pharmacies in the area.

Oakwood Pharmacy 020 8508 1138
118 Roding Road, Loughton
Mon-Fri 09.00-18.30
Sat 09.00-17.30

Safedale Pharmacy 020 8504 2162
32 Queens Road, Buckhurst Hill
Mon-Fri 09.00-18.00
Sat 09.00-17.30

Leach and Burton 020 8508 4929
48 Pyrles Lane, Loughton
Mon-Fri 09.00-18.00
Sat 09.00-13.00

Easter Pharmacy 020 8502 9997
54 Station Way, Buckhurst Hill
Mon-Fri 09.00-17.30
Sat 09.00-13.00
(Closed for lunch 1-2pm)



 
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