Noticeboard

Caredoctr

We are now using a system called Caredoctr to let patients know when their reviews and blood tests are due. You may be contacted via text or email by IntriMail with a link to access your letter and forms/questionnaires. 

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments. Face to face consultations are available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment.  We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system https://florey.accurx.com/p/F81216 increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also, you will not get an instant response to these so if it is urgent please call the practice or contact 111.

On our website we have links to key NHS information and advice. Please also go to  www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the NHS website. You can also find out how to make the most of your pharmacist.

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111.  They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support - The River Surgery.

 NEW ONLINE CONTACT FACILITY - ACCURX

You can now contact us online with a medical, administrative or prescription query by using the link https://florey.accurx.com/p/F81216

We aim to respond to your queries within 2 working days. Please do not use this online form for urgent or emergency requests as they may be missed. 

TELEPHONE CALLS

Please note - all incoming and outgoing phone calls at the surgery are recorded for training and quality purposes.

SHARPS BIN DISPOSAL

From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information

EVENING AND WEEKEND GP APPOINTMENTS

The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

PATIENT PARTICIPATION GROUP MEETING

Currently suspended due to COVID19 restrictions.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:

 

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/physiotherapy-self-referral-form/

 

On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).

 

TEXT MESSAGES

Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 

PARKING RESTRICTIONS

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.

 

Useful Numbers

OUT OF HOURS NHS 111

If you require urgent medical assistance which cannot wait until the surgery reopens please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.

WHIPPS CROSS HOSPITAL 020 8539 5522

PRINCESS ALEXANDRA HOSPITAL 01279 444455

SEXUAL HEALTH CLINIC 01279 694901 (Results Line) 01279 694903
(Princess Alexandra Hospital)

ST MARGARET’S HOSPITAL 01992 561666

WEST ESSEX CCG 01992 566140

WEST ESSEX CCG PALS (Patient Advice & Liaison Service) 01992 566122/3, Freephone 0800 7833396 or email weccg.comments@nhs.net 

NHS DENTISTS 0800 7833396

SOCIAL SERVICES 0845 603 7630

TO CANCEL EVENING & WEEKEND APPOINTMENTS AT THE HUB Please dial 111, option 3

Local Pharmacies

Your high street pharmacist can advise you on a range of medicines and remedies for everyday illnesses. Every pharmacy has details of late-opening pharmacies in the area.

Oakwood Pharmacy 020 8508 1138
118 Roding Road, Loughton
Mon-Fri 09.00-18.30
Sat 09.00-17.30

Safedale Pharmacy 020 8504 2162
32 Queens Road, Buckhurst Hill
Mon-Fri 09.00-18.00
Sat 09.00-17.30

Leach and Burton 020 8508 4929
48 Pyrles Lane, Loughton
Mon-Fri 09.00-18.00
Sat 09.00-13.00

Easter Pharmacy 020 8502 9997
54 Station Way, Buckhurst Hill
Mon-Fri 09.00-17.30
Sat 09.00-13.00
(Closed for lunch 1-2pm)



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website