Patient Participation Group (PPG)

When you are ill you need the support of the surgery and of all the facilities that it has to offer. You may be surprised to learn that when you are well the surgery practice needs your support to provide the services that are relevant to you.

Our practice particularly needs to cater for young families, those approaching the twilight years and those full-time working patients that find it difficult to attend the practice during normal working hours.

Patient groups have been set up at a number of practices in our locality and are seen as a very effective way to involve local people in the decision-making of the services of their practice. They are made up of a small cross-section of the patients and staff within that practice. Patient participation is patients working with a practice to:

  • Contribute to the continuous improvement of services
  • Foster improved communication between the practice and its patients
  • Help patients to take more responsibility for their health
  • Provide practical support and help implement change
  • Break down barriers and share information.

They are not a forum for complaints nor a vehicle to resolve personal issues of members. However, PPGs can lead to a reduction in the number of complaints overall. In summary PPGs can;

  • Offer feedback on the patient perspective;
  • Help practices to make the most effective use of their resources;
  • Improve communication;
  • Help to promote good health;
  • Influence decisions about which services are provided; and
  • Offer practical support to the practice.

Our group has now been running since March 2011 and has a few volunteers but would like to hear from anybody who is interested in joining the group particularly for those families with young members. The meetings are currently held every two months, usually on a Monday evening at the surgery. For more information you can contact the practice managers on the surgery number.

Please remember the NHS is going through radical reform. Your participation can reflect the services our practice delivers to you.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Patient Participation Group (PPG)

We are now restarting our PPG meetings. These meetings are an opportunity to discuss the surgery and services we provide and for us to listen to your opinions and feedback to help us develop and improve. The meetings will be held remotely on the computer via Microsoft Teams. Please contact the surgery with your email address if you are a patient and would like to take part or if you would like further information.


Please note - all incoming and outgoing phone calls at the surgery are recorded for training and quality purposes.


From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information


The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:


On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).


Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 


Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.


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