You can now contact us online with a medical, administrative or prescription query by using the link

We aim to respond to your queries within 2 working days. Please do not use this online form for urgent or emergency requests as they may be missed. 


Please note - all incoming and outgoing phone calls at the surgery are recorded for training and quality purposes.


From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information


The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information


Currently suspended due to COVID19 restrictions.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:


On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).



Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 


Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.



If you wish to book an appointment with one of our GP’s or our nurse practitioner for a minor ailment problem, you can now do this online. You will need to visit the surgery with photographic proof of identity in order to register for this service and obtain your personal username and password.

Alternatively you may visit the surgery or telephone 020 8504 7364. Our lines are open each week day from 08:00 to 18:30. You may book to see a doctor or nurse of your choice up to 4 weeks in advance.

We keep a number of appointment slots for release on the day. In this way we can provide a service should you need to see a GP or nurse practitioner on the same day you make an appointment. These slots tend to be taken very quickly, so it is advisable to book your appointment when we open our lines at 08:00.

We do understand that it may be difficult to get through but we are working very hard to answer your calls quickly. Should the telephone message advise you that you are held in a queue, please hold the line and your call will be answered, in order, as soon as a receptionist is available.

We try to run our clinics on time, but occasionally they do overrun. Please assist us by attending your appointment on time. If you are more than 15 minutes late for your appointment, you may not be seen.

Telephone Consultations

We do have a number of telephone consultations available every day with a doctor or nurse practitioner. Please contact the surgery before 12:00 noon if you would like to make use of this service. One of our reception staff will take brief details from you and a doctor or nurse practitioner will telephone you later that day.

Urgent Appointment

If you need to see a doctor or nurse practitioner urgently, please let us know as soon as you can. It is almost always possible to speak to a doctor or nurse practitioner very quickly if it is urgent.

Extended Hours

Extended hours appointments are available at Kings Medical Centre, Buckhurst Hill on Tuesday evenings and also at Loughton Health Centre on Saturday mornings. Please contact the surgery for more information.

Weekend Appointments

We also offer evening and weekend GP appointments and weekend Nurse appointments at the Hub. This service is run from a local health centre and the appointments can be booked through our receptionists. Please contact the surgery for more information.


Please ask at reception or inform the doctor or nurse if you require a chaperone. Additionally, the clinician may request a chaperone. Our chaperones may be a member of the reception or admin team, however they have all received appropriate training.

If the clinician requests a chaperone, but you would rather a chaperone was not present, you will be offered the choice of booking an appointment with an alternative clinician.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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