If you wish to book an appointment with one of our GP’s or our nurse practitioner for a minor ailment problem, you can now do this online. You will need to visit the surgery with photographic proof of identity in order to register for this service and obtain your personal username and password.
Alternatively you may visit the surgery or telephone 020 8504 7364. Our lines are open each week day from 08:00 to 18:30. You may book to see a doctor or nurse of your choice up to 4 weeks in advance.
We keep a number of appointment slots for release on the day. In this way we can provide a service should you need to see a GP or nurse practitioner on the same day you make an appointment. These slots tend to be taken very quickly, so it is advisable to book your appointment when we open our lines at 08:00.
We do understand that it may be difficult to get through but we are working very hard to answer your calls quickly. Should the telephone message advise you that you are held in a queue, please hold the line and your call will be answered, in order, as soon as a receptionist is available.
We try to run our clinics on time, but occasionally they do overrun. Please assist us by attending your appointment on time. If you are more than 15 minutes late for your appointment, you may not be seen.
We do have a number of telephone consultations available every day with a doctor or nurse practitioner. Please contact the surgery before 12:00 noon if you would like to make use of this service. One of our reception staff will take brief details from you and a doctor or nurse practitioner will telephone you later that day.
If you need to see a doctor or nurse practitioner urgently, please let us know as soon as you can. It is almost always possible to speak to a doctor or nurse practitioner very quickly if it is urgent.
Extended hours appointments are available at Kings Medical Centre, Buckhurst Hill on Tuesday evenings and also at Loughton Health Centre on Saturday mornings. Please contact the surgery for more information.
We also offer evening and weekend GP appointments and weekend Nurse appointments at the Hub. This service is run from a local health centre and the appointments can be booked through our receptionists. Please contact the surgery for more information.
Please ask at reception or inform the doctor or nurse if you require a chaperone. Additionally, the clinician may request a chaperone. Our chaperones may be a member of the reception or admin team, however they have all received appropriate training.
If the clinician requests a chaperone, but you would rather a chaperone was not present, you will be offered the choice of booking an appointment with an alternative clinician.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.