You can now contact us online with a medical, administrative or prescription query by using the link

We aim to respond to your queries within 2 working days. Please do not use this online form for urgent or emergency requests as they may be missed. 


Please note - all incoming and outgoing phone calls at the surgery are recorded for training and quality purposes.


From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information


The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information


Currently suspended due to COVID19 restrictions.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:


On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).



Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 


Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.


Privacy Notices/Fair Processing

The River Surgery Privacy Notice

Please note, this privacy notice only applies to this practice. If you should click on and view any links to other websites you should view their own privacy notices. We cannot take any responsibility for the content on external website.

The River Surgery Privacy Notice

Your Data Matters Privacy Notice

Your Data Matters - Patient Leaflet

The River Surgery WiFi Terms and Conditions

The River Surgery Telephone Recording Policy

The River Surgery Privacy Information Leaflet for Children

Privacy Information Leaflet for Young Adults and Children

Essex Diabetic Eye Screening Programme Privacy Notice

Essex Diabetic Eye Screening Programme Privacy Notice

To help your GP provide you with even better care this GP practice, along with others in West Essex, is participating in a scheme that allows your GP health record to be linked with records other health professionals have about you.

If you have already opted out of Summary Care Record or programme your records will not be included.

Please click on the links for further information.

NHS Fair A5 leaflet.pdf

NHS Fair poster1 A4.pdf

NHS Fair poster A4 notice.pdf

'My Care Record' Fair Processing Notice

Please contact the surgery if you require any of our policies in a larger font.

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