Noticeboard

Patient Participation Group (PPG)

We are now restarting our PPG meetings. These meetings are an opportunity to discuss the surgery and services we provide and for us to listen to your opinions and feedback to help us develop and improve. The meetings will be held remotely on the computer via Microsoft Teams. Please contact the surgery with your email address if you are a patient and would like to take part or if you would like further information.

Caredoctr

We are now using a system called Caredoctr to let patients know when their reviews and blood tests are due. You may be contacted via text or email by IntriMail with a link to access your letter and forms/questionnaires. 

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments. Face to face consultations are available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment.  We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system https://florey.accurx.com/p/F81216 increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also, you will not get an instant response to these so if it is urgent please call the practice or contact 111.

On our website we have links to key NHS information and advice. Please also go to  www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the NHS website. You can also find out how to make the most of your pharmacist.

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111.  They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support - The River Surgery.

 NEW ONLINE CONTACT FACILITY - ACCURX

You can now contact us online with a medical, administrative or prescription query by using the link https://florey.accurx.com/p/F81216

We aim to respond to your queries within 2 working days. Please do not use this online form for urgent or emergency requests as they may be missed. 

TELEPHONE CALLS

Please note - all incoming and outgoing phone calls at the surgery are recorded for training and quality purposes.

SHARPS BIN DISPOSAL

From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information

EVENING AND WEEKEND GP APPOINTMENTS

The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:

 

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/physiotherapy-self-referral-form/

 

On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).

 TEXT MESSAGES

Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 

PARKING RESTRICTIONS

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.

 

GPSTs Training Information

 

The River Surgery has been a GP training practice for several years. We are accredited by Health Education North Central and East London (HENCEL). We are a teaching practice affiliated with St Bartholomew's and The Royal London Medical School teaching a variety of undergraduate students. We take trainees from Redbridge Vocational Training Scheme.

 

Trainer

Dr Aksogut is a GP trainer having achieved his Postgraduate Certificate in Teaching in Primary Care 2017. Dr Aksogut is also the West Essex CCG GP Educational Lead for Epping. He has also supported pharmacists to complete their prescribing course and is keen to promote multi professional learning.

Nurse Practitioner Noelle Garrett has completed the Postgraduate Certificate in Primary Care and has been accredited as a GP trainer. Noelle is actively involved in teaching and training especially focusing on long term conditions. Noelle is currently able to take GP trainees from Ilford Vocational Training Scheme.

The practice has a strong ethos for holistic general practice. Trainees are encouraged to become part of the team and learn a wide variety of clinical, leadership and administrative skills that are required for becoming an excellent GP in a rapidly changing environment.

The practice has taken Specialty trainees from ST1, 2 and 3 and is flexible to the different learning needs required. All members of the team are keen to teach and ensure trainees receive the best possible experience. All ST3s have passed the CSA exam on their first attempt.

Trainees have observed surgeries, joint clinics, protected tutorial time, simulated CSA exam, video consultation review, focussed time for preparation skills for QIP and E-portfolio assessments as well as a varied and thorough induction. Attendance at the VTS residential and half days are ensured.

Our trainees have their own consulting rooms and the practice has its own car park. As a small practice we pride ourselves on patient care and going the extra mile; however provide all the services and experience one would expect from a larger practice.

If you are interested in joining us for GP specialist training please do get in touch to arrange a visit.

 



 
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