Practice Charter

    • The River Surgery

      Our Vision and Values

      Our service will aim to deliver caring, safe, responsive, effective and well-led services at all times


      WE WILL


      • always treat you with courtesy and respect; we value your tolerance and patience when we’re working under pressure
      • discuss your care and treatment with you
      • refer you to a specialist acceptable to you (within the limits of the services available in this area) when your GP thinks that it’s necessary
      • respect your right to confidentiality
      • provide our patients with an environment which is comfortable, relaxing and friendly
      • ensure that all staff have the competency to deliver the required standards of care
      • respond to feedback from our service users, their families, other health professionals and our staff
      • continuously seek ways in which our services can be improved.






      • treat us with respect and courtesy at all times. We know that sometimes if you are worried, this is not easy; however, we do have a policy of zero tolerance against violence and abusive or threatening behaviour
      • tell us if you are unsure about the treatment we are offering you
      • keep your appointments at the surgery and let us know as early as possible if you are unable to do so – there are always other patients waiting for cancellations
      • only order repeat prescriptions for those medications that you need – many medicines are wasted
      • allow at least 48 hours for us to process your repeat prescriptions
      • inform us of any changes to your address and/or phone number so that we can keep your records up to date
      • tell us about complaints or misunderstandings as soon as possible to allow us to deal with them



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