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Noticeboard

NEW PHONE SYSTEM

We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.

SHARPS BIN DISPOSAL

From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information

EVENING AND WEEKEND GP APPOINTMENTS

The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

PATIENT PARTICIPATION GROUP MEETING

Our next meeting is on Monday 02.12.19 7.30pm at the surgery. All registered patients are welcome to attend.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:

 

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/physiotherapy-self-referral-form/

 

On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).

 

TEXT MESSAGES

Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 

PARKING RESTRICTIONS

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.

 

Appointments

If you wish to book an appointment with one of our GP’s or our nurse practitioner for a minor ailment problem, you can now do this online. You will need to visit the surgery with photographic proof of identity in order to register for this service and obtain your personal username and password.

Alternatively you may visit the surgery or telephone 020 8504 7364. Our lines are open each week day from 08:00 to 18:30. You may book to see a doctor or nurse of your choice up to 4 weeks in advance.

We keep a number of appointment slots for release on the day. In this way we can provide a service should you need to see a GP or nurse practitioner on the same day you make an appointment. These slots tend to be taken very quickly, so it is advisable to book your appointment when we open our lines at 08:00.

We do understand that it may be difficult to get through but we are working very hard to answer your calls quickly. Should the telephone message advise you that you are held in a queue, please hold the line and your call will be answered, in order, as soon as a receptionist is available.

We try to run our clinics on time, but occasionally they do overrun. Please assist us by attending your appointment on time. If you are more than 15 minutes late for your appointment, you may not be seen.

Telephone Consultations

We do have a number of telephone consultations available every day with a doctor or nurse practitioner. Please contact the surgery before 12:00 noon if you would like to make use of this service. One of our reception staff will take brief details from you and a doctor or nurse practitioner will telephone you later that day.

Urgent Appointment

If you need to see a doctor or nurse practitioner urgently, please let us know as soon as you can. It is almost always possible to speak to a doctor or nurse practitioner very quickly if it is urgent.

Extended Hours

We offer late night appointments in our extended hours clinics which are available on Tuesday, Thursday and Friday's between 6:30pm and 7pm.

Weekend Appointments

We also offer evening and weekend GP appointments and weekend Nurse appointments at the Hub. This service is run from a local health centre and the appointments can be booked through our receptionists. Please contact the surgery for more information.

Chaperone

Please ask at reception or inform the doctor or nurse if you require a chaperone.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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