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Noticeboard

NEW PHONE SYSTEM

We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.

SHARPS BIN DISPOSAL

From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information

EVENING AND WEEKEND GP APPOINTMENTS

The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

PATIENT PARTICIPATION GROUP MEETING

Our next meeting is on Monday 02.12.19 7.30pm at the surgery. All registered patients are welcome to attend.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:

 

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/physiotherapy-self-referral-form/

 

On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).

 

TEXT MESSAGES

Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 

PARKING RESTRICTIONS

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.

 

Practice Charter

What We Will Do For You

    • Treat you with courtesy and respect at all times; we value your tolerance and patience when we are working under pressure.

 

    • Discuss with you the care and treatment members of our team can provide.

 

    • Provide you with emergency care when you need it.

 

    • Refer you to a specialist acceptable to you (within the limits of the services available within this area) when your GP thinks it is necessary.

 

    • Respect your right to confidentiality.



What You Can Do For Us

    • Treat us with respect and courtesy at all times. We know that sometimes if you are worried, this is not easy. However, we do have a policy of zero tolerance against violence and abusive or threatening behaviour (see below).

 

    • Tell us if you are unsure about the treatment we are offering you.

 

    • Use the emergency service only in a genuine emergency and ask for a home visit only if really necessary. Please give medical details to help us ascertain the degree of urgency.

 

    • Keep your appointments at the surgery and let us know as early as possible if you are unable to do so – there are always other patients waiting for cancellations.

 

    • Only order repeat prescriptions for those medications that you need – many medicines are wasted.

 

    • Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them. We know that surgery waiting times are sometimes not acceptable to you and so we are constantly trying to find ways of improving our system. Occasionally the doctor on duty has to deal with an emergency during surgery and we will always tell you when this is the case and give you the opportunity to go away and arrange a time for you to come back. We are grateful for your goodwill and thanks when you are pleased with our care and service.


 
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