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Noticeboard

NEW PHONE SYSTEM

We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.

SHARPS BIN DISPOSAL

From January 1st 2019 you will no longer be able to return your sharps bins to your local pharmacy. Epping Forest Council has arrangements in place for the disposal of used sharps bins, details of which can be found by clicking on the link below.

Epping Forest sharps bin disposal information

EVENING AND WEEKEND GP APPOINTMENTS

The West Essex Evening and Weekend GP service provided by HUC (Herts Urgent Care) offers additional, pre-booked appointments at convenient times to suit your needs.  

Please see the attached information or contact reception for details.

HUC Patient Information

PATIENT PARTICIPATION GROUP MEETING

Our next meeting is on Monday 02.12.19 7.30pm at the surgery. All registered patients are welcome to attend.

Physiotherapy Self Referral

Patients can now find full details of how to complete the self-referral process for Physiotherapy on the EPUT website via the following link:

 

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/physiotherapy-self-referral-form/

 

On this page it explains how patients can complete a Physiotherapy Self-Referral Form themselves and then email or post it to EPUT. Or, patient's can simply phone EPUT directly to discuss the self-referral process, if they would prefer to do so by calling: 01279 827404 (lines open 09:00 – 16:00 Monday to Friday).

 

TEXT MESSAGES

Due to the new GDPR requirements, we are no longer be able to text you unless we have your explicit consent. Please call into the surgery to complete a consent form if you have not already done so. 

PARKING RESTRICTIONS

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery.

 

Do It Online

IMPORTANT INFORMATION BEFORE REGISTERING FOR ONLINE SERVICES

If you wish to, you can now use the internet to book appointments with a GP or Nurse (Smear Tests only at present) request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery as well; it’s your choice.

Requesting Access

New Patients

From 1st April 2019, all new patients who register at the practice will automatically be given online access to their full medical record, from the date of registration. Your login details will be made available for you to collect from reception after 7 days from registration and you MUST bring photographic ID to prove that you are the correct person receiving the information. We WILL NOT be able to hand your login details to anyone other than yourself.

Patients already registered at the practice

If you are already registered at the practice and would like to receive your login details to have online access, please either come into the surgery and complete the Patient Online Registration Form or download the form below and bring with you photographic ID and a recent utility bill dated within the last 3 months. The receptionist will then be able to provide these for you.

If you already have online access, but not access to your full medical record and would like to, then please come into the surgery and complete an online request form or download the form below and bring it with you. You will need to bring two forms of ID as well, one photographic and the other a utility bill dated within the last 3 months.  Access to your full medical record will then be granted to you from the date of your request. 

Please click on the link below to download a Patient Online Registration Form:

Patient Online Registration Form

Before you apply for online access to your record, there are some other things to consider.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we strongly recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we strongly recommend that you do not make copies at all.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten history:

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news:

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone:

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

Coercion:

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information:

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else:

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

Proxy Access:

Parents may request a proxy access to their children’s records; this will cease automatically when the child reaches the age of 13. Any subsequent proxy access will need to authorised by the patient subject to a competency test being completed by a clinician.

Further information:

If you would like further information or patient leaflets explaining the online services in more detail, please click here https://www.nhs.uk/using-the-nhs/nhs-services/gps/gp-online-services/

 
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